Services Hub

Our Services Hub comprises:  

• Hot line operators available at all times by telephone or video, they are your first point of contact at our Services Hub.

They are tasked with:

• • assisting users (90% of malfunctions are resolved by telephone),
  • troubleshooting a breakdown with a user or administrator,
  • triggering a corrective maintenance intervention.
  • carrying, on your behalf, all warranty and after-sales service procedures with the manufacturers.

• Maintenance staff

They are tasked with:

• • planned preventive maintenance.
  • corrective maintenance at the request of the Services Hub, complying with on-call obligations.

These resources enable us to offer you tailor-made preventive and corrective maintenance agreements best suited to the installations.

Preventive and corrective maintenance agreement

 Preventive maintenance

The purpose of maintenance visits and interventions is to reduce the risk of breakdowns and to maintain the performance of materials or equipment over time at a level close to its initial operating conditions.

All these interventions give rise to an intervention report.

Corrective maintenance

The purpose of corrective maintenance is to restore equipment to working order following a failure or breakdown.

Helpdesk – Hot line

Unlimited telephone assistance (Hot line) 5 days a week, from Monday to Friday, 8am to 6pm. Dedicated access point for all requests for exchange, repair or technical services.

On-call guaranteed intervention/repair time

Our tailor-made approach when designing our maintenance offers enables us to propose guaranteed intervention/repair times, depending on your needs.